Frequently Asked Questions
Everything you need to know about your D'Addario experience.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and quality control, opened sets of strings cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of the order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all D'Addario products are guaranteed against defects in materials and workmanship. If you receive a faulty item, please contact our support team immediately for a replacement.